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Operations Leadership

Matthew Cavalier — How to manage a world class team

34 minutes

David Andrew — How to get a product from idea to supermarket shelves
Bruce Mackenzie – How to grow 40% every year with no external funding

How they make 1.6 online sales PER MINUTE

As the General Manager of Red Balloon, Australia’s leading retailer for experiential gifting, Matt Cavalier has quite the task on his hands: he’s set to transform it to become the world’s largest online marketplace for experiences. Since Matt has taken over the day-to-day running of the business, Red Balloon’s Christmas campaign was named Mumbrella’s Best Aussie Christmas Campaign of 2018, and the business now achieves more than 1.6 sales per minute.

Matt is a fantastic operator and leader who has built a nearly entire new team from the ground up as the business has grown. Hear how he makes it possible in his leadership journey as General Manager of Red Balloon in this episode of The Make It Happen Show.

18. Matthew Cavalier promotional image for The Make It Happen Show

"We have a value in the company that's called "Fail fast, learn fast." It's really about as you're iterating, even if things fail, what do you learn from it, how do you take that forward into the next iteration of whatever you're doing."

— Matthew Cavalier

In this episode, you will learn:

  • 1:17 - Red Balloon’s mission to serve 1 experience every minute
  • 6:19 - Restructuring a business and building a new team
  • 8:15 - Trends in the e-commerce and retail space
  • 9:39 - The challenges and opportunities of transitioning to mobile-first
  • 14:42 - Top management tips from management tools, motivation, and cultural fit
  • 25:00- Exploration of international expansion of Red Balloon
  • 28:49 - Make It Happen In A Minute




Great insight for business owners and super practical takeaways!

Bruce Casanovic

Amazing guests, great insights into their journey and what has helped make their businesses successful. Great to hear how some of the guests have navigated challenge as well. Loads of good practice takeaways.

Perfect for the Monday commute


Great to listen to on the commute to work on Monday mornings. Great content, well delivered and plenty of insights from industry leaders in a variety of fields. Good to see the entourage getting out there with a podcast series

Top-shelf guests. Top-shelf conversations.


This is so awesome, so helpful, and so fresh. Right from the get-go, the team at The Entourage have brought out the big names in the Aussie entrepreneur and business space to have conversations that every business owner should listen to. I can't wait to see who they bring on next.

Amazing guests


Loved the episode with Tim Fung, Airtasker CEO! You guys are getting some awesome guests in! Thank you!

Entourage on point again!

Adz Rodger

Great content again from The Entourage! Particularly like the 1st episode and the points Tim Fung made about making sure you make time to map out the future and don't get stuck on day to day 'work', as well as the observation that you really need to be strategic about your people management and not just try to save money. Two awesome take homes I have already taken action on!

For entrepreneurs and non-trepeneurs alike


Well this was one of the best things I’ve heard in a while. I’m by no means the target demographic, having zero business or entrepreneurial experience at all. Luckily the advice given for business growth and success is remarkably applicable to personal growth and success. Loved the conversational style, by the end of the podcast I felt like I knew both Tims personally, which is a great mark of engagement. And I loved hearing about the humble beginnings of Airtasker from the founder himself. Give this a listen if you’re craving a bit of personal or professional inspiration.


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