Develop Your Customer Journey
How do customers buy from you, what are the touchpoints, and how do they feel at each stage of the process?
Download your free Customer Journey Template below to give you and your team a 360 view of your current customer journey, and a framework to maximise its potential.
This template will provide a tried and tested framework to help you:
- Discover what a customer journey is, and how it provides value to your business
- Understand who should be involved in constructing a winning customer journey, and their roles
- Conduct effective consumer research to give your customer journey the best chance of success
- Access best practice principles that will guide the construction of your customer journey
- Map the journey and include all elements gained from consumer research and best practice
- Evaluate the performance of the customer journey and identify areas for improvement
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